How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Interested in joining iRacing?
What do I need to join iRacing?
Is my computer good enough to run iRacing?
How much does it cost to use iRacing
What forms of payment does iRacing accept?
How do I change my display name?
iRacing Basics - Getting Started
How do I enter a race?
What does MPR mean on the Series Banner Link?
Will my subscription auto renew?
How can I renew my membership early?
How do I change my password?
How do I change my Email Address
Can I get a refund or trade cars and tracks?
See all 14 articles
Can I use one credit card to sign up multiple family members?
What do I do if I get an Error 40100 when trying to purchase
Why is it telling me Purchased Required after I Purchased the Content
Can I use iRacing logos?
Can I send suggestions and feedback to iRacing about the product and service?
Can I install iRacing on my Mac?
Installing/Downloading and Updating
How do I download and install the iRacing software.
How do I Reinstall iRacing without having to download all of my content again?
Can I download iRacing onto a second computer if I am a member?
Do I have to have the software installed to access the website?
Why do I keep getting "Get Required Updates" for mixed class series?
Issues and Error Messages
An uncaught registration error occurred
What does "System Not in Service" indicate?
Can not connect to Server
How to resolve the SS-003 Error message
How to get a Crash Report to submit to iRacing
See all 20 articles
Graphics performance tip for increased FPS
Graphics performance can affect your performance on-track
FPS/Network Display Box ("F" key in-game)
What can I do about low FPS, Freezing, stuttering etc?
Issues Updating the iRacing Software
Wheel and Pedals/Game Controllers
Steering Wheel, pedals, game controllers, joysticks
How to Recalibrate my game controllers
Recommended Settings for Logitech Wheel and Pedals.
Recommended settings for Thrustmaster controller
Can I use a Joystick with iRacing.com?
Can I drive with a Mouse or Touch Screen?
See all 8 articles
Spotter Functionality & Radio
Use the Radio, Spectate, Spot for your Friends & Ghost Race!
Session Admin Chat Commands
How to use 3rd party spotter packs
In SIM Chat not working - no one can hear me
Code of Conduct
How to File a Protest
Code Of Conduct
How to File a Protest
Points, Ratings and Results
How are Series points Calculated?
What is the penalty for forfeiting a race?
How many racers have to be in a race for it to be official?
Viewing championship points: How to tell which races count for the week
Will my career stats be saved if I suspend my account for a while and then rejoin iRacing.com?
See all 13 articles
Series and Sessions
How do I join an official series?
What is the difference between Testing, Practice, Qualifying, Time Trials and Races?
iRacing Race Participation Credit program -- multiclass series and series with short schedules
I qualified 15th overall, but why did I start on the Pole in my race?
Why are there Race Splits?
See all 15 articles
Load Custom Setups onto your Racecar!
Where does the Simulator place my Chassis Setup files when I save them?
What is the difference between the Natural World and the Simulator?
Sim Hot-Key Combinations
How do I add someone as a friend?
Can I drive the sim offline?
See all 10 articles
Configuring iRacing to work with the Oculus Rift
How to re-center your view in the Oculus Rift
How to set up a 3 screen display using nVidia GTX graphic cards
How to set up a 3 screen display using an ATI graphics card
Stuttering issues with Nvidia Graphics cards
Graphics card not listed when configuring my graphics in iRacing
Customization & Car Painting
How do I paint my car, helmet or suit?
How do I custom paint my iRacing cars?
iRacing.com Custom Paint Policy
Is there any content that we're allowed to mod?
Set up your own Hosted Session!
Host Your Own Tournament
How to Host and Maintain a Tournament